COVID-19: Customer support and our action plan

Q. How do I make urgent local payments?

A. Make real-time CEFTS payments via HSBCnet available 24 *7.

Q. Can I settle my overseas vendors on time?

A. Yes, with HSBCnet, you can attach digital copies of all supporting documents inclusive of the regulatory required Form 1 to facilitate Outward Telegraphic Transfer.

Q. Can I settle my utility bills?

A. Yes, why not settle any utility bill payment via HSBC Corporate Credit Cards to a range of merchants inclusive of 51 days of credit.

Q. Do I need manual authorised signatures to effect all my payments?

A. With the flexibility of HSBCnet and HSBCnet Mobile, users as well as authoriser have the reach, control and security at their own convenience and finger tips.

Q. How do I manage and monitor working capital?

A. Look into credit facilities to bridge the working capital requirements and monitor through the Liquidity Management Portal on HSBCnet.

Q. Can I check if my buyers have paid me?

A. Yes, Virtual Accounts, Receivable Management System, MT940 Statement reporting as well as 3rd party bank reporting allows you to identify and monitor all account activities on a single view.

Q. How are payments being facilitated during country lockdown?

A. HSBC offers fully equipped Global Service Centres across different jurisdictions to support our operations.

Q. How can I get my trade instructions/payments /transactions across to the bank?

A: Simply login to HSBCnet to perform your day-to-day transactions online. You may contact our HSBCnet team if you require any clarification.

Contact us

Call us on: (+960) 3015155

Contact us

Call us on: (+960) 3015155

HSBC tops Asiamoney’s Offshore RMB Poll for the eighth year in a row

HSBC has been voted the best overall provider of offshore renminbi (RMB) products and services in Asiamoney’s Offshore RMB Poll 2019.

South-East Asia in 2018

Chinese demand should continue to provide growth.

China firm cut from a different cloth

If Richard Sun were to sew his company’s label into shirts and jackets he would be known the world over.

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